Conflict Management

    Entering a residential home necessarily involves some degree of sacrifice of personal freedom on the part of a client and a loss of independence, which is unavoidable.

    The inevitability of the above in no way detracts from our fundamental policy of seeking to maximize the opportunities for freedom and individuality for our clients.

    We are ever mindful that in caring for people, we have a duty to care for them adequately and we are very conscious of the fact that the balance between responsible caring and risk taking in providing for individual freedom is crucial.

    It naturally follows, however, that from time to time circumstances may arise in which we have to deal with a difficult decision that involves a client’s daily routine, or restricting his or her rights of freedom for their own protection or for the protection of someone else. Consideration would be taken of the client’s mental capacity as detailed in the Mental Capacity Act 2005 and the Deprivation of Liberty.

    In such circumstances, we follow the Kent County Council’s guidelines in so far as the same might be applicable to the problem in hand. We have our own written Policy Statement stating our aims, and individual records will be kept where necessary, copies being forwarded to the local CQC office, after seeking approval from relevant advocates should Conflict Management be applicable.