We are continually developing a Quality Assurance programme and are a member of the Kent Care Homes Association. The company was granted the Investors in People Award in October 2002, October 2005 and October 2008. The opinion of clients, relatives, friends and staff are important. We endeavour to undertake regular consultation to ensure we are meeting realistic expectations. Regular meetings are held with the clients to discuss matters relating to the running of the Home. These discussions will include entertainment programmes, menus, staffing, etc. and the minutes are recorded. We will act upon these recommendations wherever possible.
Questionnaires will be issued annually to residents, relatives and other interested agencies, requesting their views and comments on the operation of the Home. This information will be available on the premises. Clients and relatives will be informed of planned CQC inspections and will be invited to meet inspectors. The views of service users will be included in inspection reports.